Q: What is my best option; am l better off buying a 14mm (Overlay) or 19mm (Traditional) hardwood floor?

A. It is obviously personal preference and each job has different requirement; a 14mm floor board in our (Overlay Range) can be sanded the same amount of time as a 19mm floorboard it comes in a shorter random spread which is easier to manage on the job site and has been designed to go over a flat solid surface which is classified as a non-structural floor and in most cases is a better option than 19mm due to less core moisture in the product, therefore a more stable option. On the other hand, a 19mm floor board (Traditional Range) has been designed to go over floor joist which is classified as a structural floor. A 19mm floor board has the same ware layer as a 14mm floor board; it also has a longer average length spread however dependent on your circumstances the choice is yours.

Q: There are so many species of different hardwood floors. How do I know which one is right for my home?

A. It really comes down to the look you want to achieve and what you want to spend. Stains and finishing techniques can also alter the appearance of any timber floor. Inherent qualities such as the grade of timber, grain density of the timber species, and coating you choose should all be taken into consideration to see what fits your lifestyle and expectations. Contact a Victorian Designer Floors representative.

Q: What is the Janka hardness rating scale?

A. The Janka scale provides a consistent numerical reference of hardness for various species of timber. The higher the number, the harder the timber.

Q: Are hardwood timber floors a good choice for a bathroom or laundry?

A. Timber flooring can be installed virtually anywhere in the home, bathroom and laundries though are predominantly exposed to higher levels of humidity with showers, washing machines and dryers being utilized on a frequent basis. Water spills, overflows and humidity can greatly affect the floor causing cupping, movement and possible delimitation of coating pending what coating has been applied. We can only advise of these possible symptoms and it is then your choice to install into these areas, we will not warrant these areas due to above factors.

Q: Should I have environmental concerns about using hardwood flooring products in my home?

A. Hardwood timber floors are one of the wisest environmental choices you can make. Not only will they very likely outlast you, they are made from nature's most remarkable renewable resource. Despite the millions and millions of trees that have been harvested, there are more trees growing today than we had in 1920. Suppliers we utilise have a chain of custody (COC) certification ensuring product is milled from sustainable growth forest.

Q: What is the difference between your prefinished and unfinished flooring?

A. There is more options available to you for an unfinished raw timber floor, in most cases there are 3 different grades, 3 different sizes and a much larger range of timber species available and not to dismiss the fact that you have many different options of coating available to choose from. Opposed to a prefinished floor is much simpler the product is essentially what you see is what you get. 1 grade, 1 finish, 1 size board, the option is yours.

Q: Do I need to acclimatize my hardwood floor?

A. In order to have the floor acclimatize to the environment that the floor is going to rest in has a lot of contributing factors. Most people will tell you that it is recommended you acclimatize your timber for anything up to 4 weeks however this is not the case for most areas around metropolitan Sydney or NSW.

Factors that need to be considered are:

(1) Who manufactured the timber this has a lot to do with the satiability and moisture content of the floor.

(2) Which area do you live in also has an effect on how the timber floor will perform whether you live by the sea side, outer country side or metropolitan Melbourne.

(3) Is it new homes you are building or an existing home you are renovation or extending? This will determine if the product needs to be acclimatised or not. In a new home you are not acclimatizing to its normal environment so contact us for the right advice.

Q: What is the moisture content of our hardwood floors?

A. Our hardwood floors range is kiln dried to a moisture content of 9 to 14 percent. Hardwood timber floors will naturally expand and contract with fluctuations in temperature and humidity. However, hardwood floors perform best when they are within a temperature/humidity range of 9 to 12 percent in Melbourne and can varies around different states of Australia. At this range, expansion and contraction can be reduced to its minimum. Refer to FAQ  question; How do I acclimatize my hardwood floor?

Q: Can I expect my floor to have colour variations?

A. Yes. Hardwood flooring is a natural product. Therefore, you should expect there will be natural colour variations in each individual species. Although lower grades of flooring will have a larger number of character blemishes, you can expect colour variations in all grades.


Q: How does moisture affect my hardwood flooring?
A. Excessive moisture can lead to numerous changes to your floor, such as cupping, bucking or cracking. Therefore ensure that the house is water/weather tight which means Front and back doors are fitted, windows are in and plaster board has been hung the above suggestions are a must prior to any flooring installation taking place.

Q: Do I need a moisture barrier if it is an old, new or suspended slab?
A. Yes, we recommend using an epoxy barrier when directly gluing timber to concrete or plastic 200um moisture barrier when installing flooring over 12mm plywood base, regardless of whether the slab is old, new or suspended when fitting a new timber floor we recommend one form of moisture barrier in every concrete slab application. The moisture barrier prevents rising moisture from impacting the overall look and performance of your new timber floor it is essentially your warranty on the job.

Q: What are some potential moisture problems I should look out for?
A. Cupping and crowning are caused when water is trapped between the timber floor and the subfloor. When this imbalance in moisture occurs, it is essential that the boards dry evenly; if not, cupping or crowning can appear.

Q: Where can I install hardwood flooring?
A. Hardwood flooring is an extremely durable flooring product. It can be installed in virtually any room of your home that is above ground. There are several locations that are not recommended for hardwood flooring. Because hardwood flooring is a natural flooring product and it is not recommended that it be installed in wet area locations such as bathrooms, washrooms, saunas, enclosed porches or verandas, or anywhere that may require wet-mopping. Extended exposure to moisture of this type may cause your hardwood flooring to warp, swell or crack.

Please note that certain species of hardwood are softer than others. You should consider using these harder species for high traffic areas. Refer to the Janka Hardness rating for an indication of the species hardness.

Q: What is your minimum job size order?
A. There is no minimum job size Victorian Designer Floors will accommodate for any job size, big or small we are here to service your requirements.

Q: Do l need to protect my new floor once it has been fitted in my new house?
A. YES. Whether the house has been completed and you are living in it or building works are still in progress your newly fitted timber floor needs to be protected from Australia's harsh climate. Your hardwood timber floors expansion and contract as a natural and periodic process. The degree of movement depends on the surrounding changes in temperatures and changes are more often during long periods of either dry or wet conditions. Full length floor to ceiling windows, large glass areas and skylights that radiate direct sunlight can create sunroom environments with high temperatures and low moisture conditions causing hardwood flooring to shrink. So the use of some form of window covering is a good idea to protect your hardwood floor. Also different types of air conditioning and heating systems can dramatically reduce or increase the general moisture content within a home. We need to be made aware of what type of systems is to be used in the home so that we can advise you of the necessary precaution you need to take.


Q: What is the best way to clean my hardwood floor?
A. The best way to maintain your floor is to sweep dust mop and/or vacuum the floors regularly. Hardwood timber floors also clean easily with an OSMO mop or similar type dry mop. You should avoid excessive moisture. Never use a steam mop putting excessive moisture can lead to numerous changes to your floor, such as cupping, buckling or cracking or delimitation of coating. Therefore, it is highly recommended that you do not use water to clean your floors. Slightly damp mop may be used to mop up a spill. For maintenance instructions go to our services tab and scroll down to Floor Care or call us on 1300 558 903 our customer service representative will be happy to help you with suggestions.

Q: Can I use any floor cleaner?
A. No, whether it is a prefinished or a floor that has been finished onsite we always recommend use manufacturer-recommended cleaners that we have in stock.

Q: What is the best way to protect my timber floors from scratches?
A. Install felt pads under every moveable item that is on the floor. This includes chairs, tables, couches, coffee tables etc. It is dragging of items over a floor that is most common for marking/scratching to occur. It does not matter what type of coating is used a floor will always scratch. Preventative measures are the best cures.

Q: The floor beneath my rug is lighter than the exposed floor, what can I do?
A. It is normal for hardwood timber floors that are exposed to sunlight to darken over a period of time. To eliminate the obvious tone differences, it is best to rotate rugs and furniture so that the flooring gets an equal amount of sun exposure. Any differences in light exposure will eventually fade away.
- Solid hardwood offers a variety of grain patterns, natural colour variations, and the beauty of a natural material.
- Hardwood floors are easy to clean.
- Hardwood floors are ideal for allergy sufferers as they do not promote dust or harbor dust mites.
- Hardwood flooring is longest-lasting. Although there is a limited workmanship warranty your hardwood floor, many hardwood floors last for decades maintained correctly.

Q: How do I handle stubborn stains?
A. For stubborn stains, apply the manufacturer's recommended cleaner to a soft cloth and lightly rub area. Repeat if necessary. Do not use any other cleaners as this may impact the overall appearance of the floor. Contact Victorian Designer Floors for further assistance in this matter.

Q: How do I get my hardwood floor to look like it did when it was new?
A. There are products that can be applied to different surface finished floors that will renew the floor back close to its original appearance pending on wear and scotching. Use only manufacturer recommended products. If the floor has been coated with a hard wax finish it can be buffed/burnished to revive without the need of a complete re-sand. Polyurethane and water based coatings will more than likely have to be completely re-sanded back to raw timber and recoated to achieve the desired result. For the right advice talk to one of our representative


Q: Can solid or engineered flooring be installed over radiant heat?
A. It is not recommended that our solid hardwood flooring be installed over radiant heating however engineered flooring can be installed over radiant heat. The specifics of the installation are dictated by the type of radiant heating system you're using. For the right advice talk to one of our representative's.

Q: What is the difference between floating, gluing, nailing/stapling a floor?
A. Engineered floors are typically installed by floating (interlocking the boards together), or by gluing the floor down to the subfloor using a MS Polymer adhesive, which will allow the floor to move naturally. Solid flooring is typically nailed or stapled through the tongue and straight into the subfloor below. Call us, for more information to determine the best installation method for your project.

Q: Should I use unfinished or prefinished hardwood?
A. Both choices have their advantages. If you are trying to match to an existing hardwood floor, you may want to go with an unfinished floor so it can be stained to match. However, this will mean finishing will be done onsite, resulting in more noise, dust and delays in using the room. HM WALK Prefinished floors, on the other hand, are already finished with 13 coats of an aluminium oxide finish. This means you will get the convenience of not having to shut down the room while you finish the floor onsite. If you still may have any questions on any of our product range? Send us an email.

Related Blog Posts

Solid Wood Vs Engineered Wood Flooring – Which Should You Choose?

Solid Wood Flooring Typically crafted from a hardwood species, such as oak, maple, or walnut, solid wood flooring, as the name suggests, is made completely from a single, solid piece of wood. Solid wood flooring can be sanded and refinished several times over its life, however it is prone to warping in humid or damp conditions.Engineered Wood FlooringSimilar in appearance to solid wood, the construction of these boards features multiple sheets of thin hardwood bonded together over a premium base material. This construction provides excellent resistance to warping and a long lifespan of around 25 to 30 years with proper care and maintenance.

Read More


About 'DIY' InstallationWhen people consider DIY floating floor installation, it is usually due to budget restraints. While they don’t necessarily save on the cost of materials, they believe they are saving a significant amount on labour costs. These days, you can quite easily search for tutorial videos online about anything, and floorboard installation is no different. The problem with these videos is that they often make the task look easier than it really is, advise incorrect techniques or use improper adhesives and tools that will result in an extremely inferior finish. What may seem to be a relatively easy, cost effective and self-rewarding task, usually ends up more time consuming and more expensive in the long run.

Read More


Q: What is my best option; am l better off buying a 14mm (Overlay) or 19mm (Traditional) hardwood floor?A. It is obviously personal preference and each job has different requirement; a 14mm floor board in our (Overlay Range) can be sanded the same amount of time as a 19mm floorboard it comes in a shorter random spread which is easier to manage on the job site and has been designed to go over a flat solid surface which is classified as a non-structural floor and in most cases is a better option than 19mm due to less core moisture in the product, therefore a more stable option. On the other hand, a 19mm floor board (Traditional Range) has been designed to go over floor joist which is classified as a structural floor. A 19mm floor board has the same ware layer as a 14mm floor board; it also has a longer average length spread however dependent on your circumstances the choice is yours.

Read More


FINDING A TRADIENow price isn’t everything when finding the right tradie and I have heard some horror stories from other mums at school pick-up time.I think everyone knows to get a few quotes before choosing a tradie, but how to compare those tradies (and their quotes) is not as clear-cut … and we know how the story goes “if you pay peanuts, you get ……. “. Based on our experience with tradies, here are some things (other than price) you should consider when comparing them: 

Read More


Choosing the perfect engineered flooring‘Choosing the perfect timber boards can be one of those daunting problems when there are so many amazing options!’ Rebeka from BuildHer Collective said!

Read More


Most proud homeowners make it their priority to update and add features that create a warm and inviting place to live whilst adding significant value to their investment. One of the best ways to improve aesthetics and add physical value is with addition of high quality timber floorboards. Timeless AppealTimber flooring doesn’t date, it isn’t a fad or trend that you will look back on in years to come and wonder why you ever considered it. With a seemingly endless array of colours, grains, sizes, styles and finishes, there are timber floorboards to suit any style of home from classic to contemporary. For coastal or Hamptons style homes, whitewashed boards add a subtle textural element perfect for beachside living, while heritage and period houses featuring chevron flooring and darker timbers exude a sense of grandeur and luxury.

Read More


There is nothing quite like the luxury of heated floorboards during the colder months, and with hydronic heating, Our floors do not only look good, they feel great, all the while creating a cosy environment in any home.Our timber floorboards work well when coupled with heated subfloors because they do not release toxic chemicals into the environment. This is a result of the extremely low VOC levels in our timber.

Read More


HOW TO CHOOSE THE RIGHT FLOORING FOR YOUR HOMEWe’d be understating it if we said that flooring is kind of a big deal. It’s a REALLY BIG deal and one decision that you won’t want to get wrong in your reno or new build! Your flooring sets the tone for the aesthetics of the whole home and the flooring you choose will have flow-on affects to every other interior choice you make. Scared yet? Don’t worry, that’s where we come in!We’re constantly asked which type of flooring we like best. Carpet, tiles, vinyl, laminate, solid timber, engineered timber, bamboo or polished concrete? There’s a lot to consider! The truth is, we love lots of types of flooring! And the simple answer is to go back to your vision board and that should help you choose the flooring for your project. Your board (and your budget!) will hold all the answers.Here’s a quick rundown of the most common types of flooring to get you started thinking about what might work for you:

Read More


WHY CHOSE ENGINEERED TIMBER FLOORINGWhen I first heard that Sophie’s vision board was inspired by her Mediterranean travels, I was excited to see what materials we could explore for this project. Lots of white concrete and render was a no-brainer, but for the flooring, concrete, tiles or timber would have all been authentic choices to bring to life Sophie’s #mediterraneanvilla vibe. Inspired by Lana and Bonnie Engineered Timber floorboards, Sophie was dead set on engineered timber from the get go. I asked all about them:

Read More

Effects of heating systems on timber floors:

Introduction As the colder months approach us in autumn of each year, that familiar inkling to turn the heater on at night creeps back in. Before you know it, winter is in full swing and the heater is running for half the day and most of the night. The degree of heating needed, and the different systems used will vary dramatically depending on your location, but it’s safe to say that the further south and/or the higher you live, the more internal heating you will probably be using. This information sheet outlines some of the possible effects that various internal heating systems can have on timber floors and what steps can be taken to help minimise these unwanted effects.

Read More

Air-conditioning and its effects on timber flooring

Air- Conditioning effects on timber floorsThe common usage of air-conditioning in modern dwellings begs thequestion of whether its performance has a significant impact on therelative functionality and performance of timber flooring.

Read More

How to Protect Timber Floors

1 How to Protect Wood FloorsSolid hardwood and engineered wood flooring are both beautiful and durable. With such standing for toughness, it would seem that hardwood floors are impenetrable to any manner of misuse that homeowners can dish out. Not so.Hardwood floorings long-lasting nature is only as pleasing as the treatment it receives from the homeowner. Ministering your hardwood flooring with the proper upkeep it deserves is the first step to maintaining it and preserving it beautiful for decades to come. Here are some simple, inexpensive ways to shield your hardwood floor.

Read More

Timber floors over under floor heating

Introduction Both wood-based and vinyl-based flooring can be installed over underfloor heating and in recent years owners in the cooler southern states of Australia and in New Zealand are more frequently including this heating option in their dwellings. There are two systems that are commonly used – being a hydronic system where warm water is passed though pipes beneath the floor, and an electrically heated mat system. This information sheet will discuss aspects relating to the flooring products used and installation aspects that need to be considered. Firstly though, an understanding of the heated environment and movement experienced in these flooring products will be explained.

Read More

Checking Moisture content in Subfloors

Determining moisture content is essential for quality control within the engineered timber flooring installation process. Laminate timber flooring installers must know the moisture content of the wood flooring and the subfloor. We are at a time when humidity levels are very high. In homes minus climate control (new or existing houses), these high humidity levels will elevate the wood subfloors' moisture level, which can impact newly installed wood floor boards.

Read More

Does re-sanding change the color of your timber floors

Timber flooring is one of the top trending flooring ideas when it comes to designing / re-designing your home. There are multiple reasons for this like the natural beauty of the wood, their strength, low maintenance upkeep, good resistance, and a stunning variety of colors.But did you know that timber, like many organic materials is prone naturally to changing color over time or when exposed to the sun’s ultraviolet rays? Re-sanding your timber floors may just cause the color change to appear more noticeable as it would be, if there are any stains present on your flooring. Re-sanding and coating timber floors are done to bring a fresh and brand-new look to your old floors and the result is rewarding of course.

Read More

Providing for floor expansion

IntroductionEver since there have been timber floors, seasonal movement has been observed where floors would shrink during drier weather and expand during more humid weather. Although flooring products have progressed a long way in terms of their manufacture and construction, there is still a need to adequately provide for floor expansion and this is in all timber related flooring products including solid T&G, engineered, bamboo and laminate. This information sheet will explain this movement and provide a general outline of the requirements for the different flooring types including both fixed and floating installations.

Read More

Asbestos and magnesite

 Asbestos To a degree we all are likely to have some understanding of the negative and dangerous effects of asbestos, as information about it has been in the news for some years, and the building trades also dealing with it over the years. However, as we do not generally come across it on a daily basis, the details of what we need to consider are not always at our fingertips. This information sheet is therefore not intended to be comprehensive but to provide a refresher on some of the important aspects that we should be aware of.

Read More

Recoat Engineered Floors

Recoating Engineered floorsIntroduction The renovation or recoating of prefinished flooring is becoming a more popular request among flooring contractors, particularly for floors in retail environments. Despite this increasing requirement it is a process that is widely avoided and whilst it is something that should always be approached with a measure of caution and consideration, it can be a relatively simple and rewarding addition to the flooring contractor’s skillset.

Read More

Repairs to Timber Floors

Firstly, it needs to be considered that there has been a tradition of solid timber flooring in housesbeing repaired. Old floors of perhaps 20 or 50 years have often had repairs for many reasonsincluding squeaks, termite damage or water damage. Timber is a remarkable building materialwhere such repairs can be made and also the surface refurbished to look like new again.In more recent years we have seen many changes to the timber flooring industry with products suchas engineered flooring, laminate flooring and bamboo flooring.

Read More

Sanding terminology

Introduction When timber floors and sanded and coated many terms are often used that are at times difficult for those not specifically involved in floor sanding to understand. There are terms that relate to the equipment used and also the processes undertaken. In addition to this there are also terms used that are specific to sanding imperfections. This information sheet will provide a glossary of the terms associated with the floor sanding process, equipment used and imperfections that may occur.

Read More

Flood inundated timber floors

Information for floor installers and owners of timber flooring This information is provided for guidance when a timber floor has been inundated with mud and silt laden water typical of what has occurred in recent floods in Queensland & New South Wales. It does not apply to inundation from sea water and is limited to appearance of performance aspects of the exposed flooring product. If you house has been affected by flood inundation resulting in damage to your timber floor:–

Read More

Benefits of sustainable timber flooring

Timber flooring is unarguably the first choice that pops in one’s mind when they are looking at renovatingtheir homes or building new ones. Not only are they very stylish and classic looking but are alsoenvironment friendly and easy to maintain. Moreover, with the growing awareness about conservation ofenvironment and using renewable resources that reduce carbon footprint, timber flooring ranks high onthe list.

Read More

How to maintain flooring in a pet friendly home?

Protecting your floors from dogs is a priority for many homeowners. Here’s everything you need to know about the best flooring options and some tips to keep the peace between your beautiful floors and man’s best friend.

Read More

What’s the difference between solid and engineered timber flooring?

A question that we’re commonly asked is ‘What’s the difference between solid timber flooring and engineered hardwood?’ We’re here to give you a few differentiations between the two products. Although solid and engineered flooring are both made out of hard timber, the composition and installation process of the board types is where the subtle differences appear.

Read More

Whether you are building a new home or renovating, we can help you create your dream living space.

Contact Us today